Refund policy

Return & Refund Policy

As Habbitree products are food and consumable products, we generally do not accept returns or exchanges once an order has been delivered.

However, we will provide a replacement or refund if:

• You receive a wrong product.
• The product is damaged or tampered with during delivery.
• The product is defective or has a genuine quality issue.

Please contact us within 48 hours of delivery at hellohabbitree@gmail.com with your order details and clear photographs/videos of the product and packaging.

After verification, Habbitree may offer a replacement or refund, depending on the situation.

Refunds, where approved, will be processed to the original payment method. Processing time may vary depending on the payment provider or bank.

Important: Products that have been opened, used, or consumed generally cannot be returned unless the issue relates to product quality or damage.